ESI Technologies Group Business Continuity Plan
Updated: March 18th 2020
We are open for your Business!
We are in uncharted waters, and the last few days and weeks have introduced challenges that seemed incomprehensible a few months ago. While there are unknown’s ahead we can assure you of one thing, ESI is open and with the plans laid out below we feel we should be in a strong position to support your business over the next few weeks and months ahead.
Call to Arms
On the announcement by the Irish and UK governments in the past week, ESI made the decision to revise our existing business plan that would support our staff and our customers during these unprecedented times. The health and safety of our staff is paramount and we engaged with our staff so they were part of this business plan to be rolled out to you, our customer. As is usual with our team, the response back has underlined the customer care ethic of our company.
As most of you are aware ESI supplies a diverse and comprehensive range of products to our customer base. The summary detailed below outlines the action points now in place at ESI Ireland, UK & Netherlands.
Staff
75% of our staff are now working remotely with the remaining 25% working in ESI offices and strictly following appropriate Personal Safety and Social Spacing practices as recommended by the HSE & WHO. By using this model its gives a number of backups to ensure we give the best possible levels of service in the current circumstances to our customers. Working very closely with our key supply chain partners, on a continuous basis, we have reviewed each business unit and feel confident we have the strength in depth to sustain a solid supply chain over the course of the pandemic. There will, no doubt, be difficult days ahead but we are prepared to do what it takes to be open for business.
Availability
Our main reception numbers (Irl +353 21 4510900) ( UK +44 1633 877505 ) (Benelux +31 850499770) will continue to be manned by our dedicated team as per normal business hours and there will be a message detailing a list of numbers to contact us out of hours. The DDIs for each employee are also published here and on the contact us page of our website esitechgroup.com. In addition to this, all of our staff working remotely have redirected their work extensions to their mobile numbers so the DDI at the end of their email footer is all you need to speak to them directly. We recognise these are challenging times for our customers so we hope the above works for you but we are flexible and we can work with your requirements, all you have to do is tell us!
What Have We Implemented?
So we have already advised you how to contact our team but we felt it was important to make you aware of some additional plans we have put into place.
Stores:
Between UK, Ireland and Benelux ESI currently has 5 separate warehouses. In order to ensure these are still serviced we have split our stores team into 2 separate teams working on completely different schedules. Again this will allow us to be flexible and have back up in the event of some of our colleagues needing to self isolate or becoming unwell.
Workshop and Valve Assembly:
We have also implemented a similar system for our 2 workshops located in Cork and Cwmbran, due to the current situation our site service engineers are not being allowed entry onto most sites so they have joined up with their workshop colleagues to form 2 separate teams that will work on two opposite shifts. Again we feel this gives us flexibility if some of our colleagues are affected by the virus.
IT:
To bolster our on-line availability of our staff, we have strengthened and expanded our remote network to ensure more users have access to critical systems to keep serving our customer base and continue with business as normal as possible.
Communication:
The senior management team holds a Covid-19 meeting every day, we review the critical aspects of the business and address any issues that may have risen in the previous 24hrs. Crucially we review all the orders that are due to be shipped to make sure they are sticking to the agreed schedule. If a delay arises we then put a plan in place to rectify or, at the very worst, reduce as much as possible the impact it will have on the affected customer. It’s important to add we also review the workload on our staff and then communicate any changes or updates to the staff. We will also communicate any updates where necessary to our customers.
Freight:
To assess any possible impact on current order,s be they delays or financial, ESI are closely monitoring the communications coming from the freight forwarders worldwide. Again we will do what we can to avoid these affects and at the very least give as much notice as possible should they have to be passed on.
Stock:
A long time ago ESI recognised that in order to be as responsive to our customers needs as possible we needed to hold stock and lots of it. As a result of this exercise ESI has over 4 million Euro in stock across our warehouses. We feel that based on the stock profile we have we should be able to come up with a solution for your application, with the goal of your business continuity …
If you have any questions comments or suggestion’s on the above please do not hesitate to contact your ESI contact to discuss further.