Quality
Quality is paramount at ESI Technologies Group and forms the core of everything we do. We are dedicated to ensuring customer satisfaction by focusing on customer requirements and developing long-term partnerships. Our team of experts strives to provide high-quality, innovative products, solutions, and services.
Quality Certification & Scope
ESI operates in a highly regulated marketplace, placing significant importance on obtaining appropriate and reputable product and system certifications. We work closely with internationally recognized certification bodies. NQA accredits our Quality Management System to ISO 9001:2015. Our ISO 9001-certified Quality Management System encompasses all our Ireland and UK operations.
Traceability
With the support of our industry-leading supplier base, we offer full product and component traceability to customers who require it.
Change Control
ESI implements a proactive and comprehensive change management process in compliance with industry standards and customer-specific protocols. We ensure that all suppliers are aware of their change management responsibilities. We are absolutely required to be notified in advance of any potential changes to ESI-related products, procedures, services, or associated manufacturing processes/locations.
We meticulously document and communicate internal ESI changes and externally received Change Notifications from our suppliers and service providers to our customer base.
Quality Policy
Our company’s Quality Policy is reviewed annually as part of our Management Review. This policy document establishes the framework for our Quality Management System (QMS). ESI aims to operate a fully functional and practical QMS certified by ISO 9001:2015.
We strive to deliver high-quality products and services on time, at competitive prices, with technical and innovative backup. Our service is efficient, responsive, and customer-focused.
Top management is committed to integrating the QMS requirements into broader business processes and continually improving our QMS through risk-based thinking and a process-based approach. Indutrade, as the ultimate owner of the business, fully supports the company’s Quality Policy and Quality Objectives.
Continuous Improvement
Targets, objectives, and key performance indicators are agreed upon and reviewed as part of our Management Review process. These measures drive continuous improvement of our Quality Management System and all associated processes, products, and services. Individual employee and company-wide targets and objectives align with the company strategy and corporate vision.